FAQ

Absolutely! We love creating custom items. Just send us a message with your request, and we’ll do our best to bring your idea to life.

Yes we do, we can ship globally. Please feel free to send us your address and we can give you a shipping quote.

Our waxed canvas is a durable, double-waxed, mid-weight fabric designed for rugged use. Here’s what you need to know: - **Is it single or double waxed?** It’s double-waxed for extra durability and water resistance. - **Can I wash it in a machine?** No, waxed canvas should never be machine washed. Simply wipe it clean with cold water and a cloth. Avoid detergents or chemicals. - **Does it need re-waxing?** Not often, if used with care. Over time, wax may shift, especially if items are hung for long periods. To refresh, place the item in the sun to redistribute the wax or use a wax spray. Some manufacturers also offer re-waxing services. - **Can it stay outdoors year-round?** It’s best for occasional outdoor use. Prolonged exposure to extreme heat or cold can affect the wax, causing it to harden or soften, which may lead to damage.

We don’t have a physical shop, but all our products are handmade in our home workshop. You’re welcome to visit us by appointment—just get in touch to arrange a time. Alternatively, check out our events page to see where you can find us throughout the year.

If your bag gets damaged, don’t worry—we’re here to help. We’ll repair any damage and replace broken hardware free of charge. Just send us a message, and we’ll arrange the next steps.