TERMS & CONDITIONS

CUSTOMER CARE

At Le Roche Sauvage we are commited to producing products of high quality, that are long lasting and versatile.

Due to the nature of waxed canvas, creases and marks on the canvas are normal. This adds to the rustic charm of the product.

Over time the canvas may lose its waterproof coating due to normal wear and tear, in which case it can be re waxed, products can easily be found online.

We are a very small, artisanal business, working from home. This means that the items are completly handmade by myself in my workroom. I endeavour to work to the highest standards, using the the best materials, but occasionally there may be slightly uneven stitching or other small descepancies. This makes your product even more unique.

 

By Buying from Le Roche Sauvage you are helping to support a family in their life adventures, the animals, the renovations, the children and in return you get a fabulous product, Handmade in France.

Terms and Conditions

Orders:

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these terms, then you should contact Le Roche Sauvage before placing an order with us either by email via the contact form or by post using the address given on the contact page.

By placing an order via this website you are making an offer to Le Roche Sauvage to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received.  This is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Le Roche Sauvage for the sale of our products will only exist once an order has been accepted, processed and dispatched to you.

Once your order has been dispatched, the completion of the contract between Le Roche Sauvage and yourself takes place.

If we cannot fulfil any obligations due to the following reasons:

•The product you ordered being unavailable from stock

•Our inability to obtain authorisation for your payment

•The identification of a pricing or product description error

If there are any problems with your order, you will be contacted by a member of Le Roche Sauvage either by email or by phone.

We reserve the right to reject any offer of purchase by you at any time. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website

Contract Cancellation

Please note that you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than 14 days after the day on which you receive the products. If you wish to exercise your right to cancel this contract prior to order despatch, please contact us using the contact form. If your order has already been despatched please follow the procedure set out in the Returns Policy.


 

Product Pricing & descriptions

Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.


 

Payment

Payment for all orders is at point of dispatch.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.

The total cost of your order is the price of the products ordered plus cost of delivery. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery. We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this Website whether or not that product has been sold.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under law you must:

•Register by providing your real name, phone number, e-mail address, payment details and other requested information

•Be over 18 years of age

•Stipulate a delivery address.

•Possess a valid credit or debit card issued by a bank acceptable to our checkout provider (Paypal)

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Returns 

If in the unlikely event that you are not satisfied with your product you must contact us Within 30 days of recieving the item. We will do our best to resolve the issue as quickly as possible. All returns postage is to be paid for by the buyer.

We are confident that our products will last the test of time with normal use but if (within 1 year of purchace) you find that any of the  mechanical elements have failed, toggle, cord, eyelet or closure, please contact us and we will endeavour to repair the item if at all possible. We reserve the right to use our discretion on this matter, photos and full information must be sent along with proof of purchase.